Saturday, March 03, 2007
Five hours of my life I'll never get back.
McAfee's upgrade to my security suite succeeded in wasting five hours of my life over the last two evenings. Everything seems OK now, except that McAfee gave me a plug-in to Outlook that Outlook doesn't like and that McAfee's support personnel don't seem to know anything about. So that's a little dubious. Just to be clear in case McAfee is reading this: My problems seem to have been caused by poor product design or implementation, and inadequate customer service was only the icing on the cake.
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